{"id":7039,"date":"2025-07-21T13:53:04","date_gmt":"2025-07-21T06:53:04","guid":{"rendered":"https:\/\/vndc.com.vn\/?p=7039"},"modified":"2025-07-21T13:53:38","modified_gmt":"2025-07-21T06:53:38","slug":"ban-co-bao-gio-gap-lai-mot-khach-hang-cu-va-nhan-ra-minh-moi-la-nguoi-can-thay-doi","status":"publish","type":"post","link":"https:\/\/vndc.com.vn\/en\/ban-co-bao-gio-gap-lai-mot-khach-hang-cu-va-nhan-ra-minh-moi-la-nguoi-can-thay-doi\/","title":{"rendered":"“B\u1ea1n c\u00f3 bao gi\u1edd g\u1eb7p l\u1ea1i m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169… v\u00e0 nh\u1eadn ra m\u00ecnh m\u1edbi l\u00e0 ng\u01b0\u1eddi c\u1ea7n thay \u0111\u1ed5i?”"},"content":{"rendered":"
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“B\u1ea1n c\u00f3 bao gi\u1edd g\u1eb7p l\u1ea1i m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169… v\u00e0 nh\u1eadn ra m\u00ecnh m\u1edbi l\u00e0 ng\u01b0\u1eddi c\u1ea7n thay \u0111\u1ed5i?”<\/div>\n<\/div>\n
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T\u00f4i \u0111\u00e3 c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m nh\u01b0 th\u1ebf.<\/div>\n
M\u1ed9t b\u00e0i h\u1ecdc s\u00e2u s\u1eafc, gi\u00fap t\u00f4i nh\u00ecn l\u1ea1i c\u00e1ch m\u00ecnh l\u00e0m ngh\u1ec1 \u2013 v\u00e0 b\u1eaft \u0111\u1ea7u l\u1ea1i v\u1edbi t\u01b0 duy ho\u00e0n to\u00e0n kh\u00e1c.<\/div>\n<\/div>\n
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\"\"<\/span> C\u00e2u chuy\u1ec7n d\u01b0\u1edbi \u0111\u00e2y l\u00e0 h\u00e0nh tr\u00ecnh t\u00f4i \u201cr\u00f3t l\u1ea1i chi\u1ebfc ly kinh nghi\u1ec7m\u201d \u0111\u1ec3 h\u1ecdc l\u1ea1i t\u1eeb \u0111\u1ea7u.<\/div>\n
\"\"<\/span> V\u00e0 t\u00f4i tin, b\u1ea1n c\u0169ng s\u1ebd th\u1ea5y m\u00ecnh \u0111\u00e2u \u0111\u00f3 trong \u0111\u00f3.\"\"<\/div>\n<\/div>\n
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C\u00f3 m\u1ed9t th\u1eddi gian, t\u00f4i ngh\u0129 r\u1eb1ng ch\u1ec9 c\u1ea7n truy\u1ec1n l\u1ea1i kinh nghi\u1ec7m, \u0111\u1ed9i ng\u0169 c\u1ee7a t\u00f4i s\u1ebd t\u1ef1 ph\u00e1t tri\u1ec3n. Nh\u01b0ng r\u1ed3i, ch\u00ednh m\u1ed9t l\u1ea7n \u201cv\u1ea5p ng\u00e3\u201d trong c\u00f4ng vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng c\u0169 \u0111\u00e3 thay \u0111\u1ed5i ho\u00e0n to\u00e0n c\u00e1ch t\u00f4i nh\u00ecn v\u1ec1 vi\u1ec7c hu\u1ea5n luy\u1ec7n.<\/div>\n<\/div>\n
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Kh\u00e1ch h\u00e0ng \u1ea5y t\u1eebng tin t\u01b0\u1edfng t\u00f4i v\u00f4 \u0111i\u1ec1u ki\u1ec7n. Nh\u01b0ng khi g\u1eb7p l\u1ea1i trong m\u1ed9t d\u1ef1 \u00e1n kh\u00e1c, anh kh\u00f4ng c\u00f2n l\u00e0 ng\u01b0\u1eddi d\u1ec5 \u0111\u1ed3ng thu\u1eadn nh\u01b0 x\u01b0a. Anh \u0111\u00e3 tr\u01b0\u1edfng th\u00e0nh, c\u00f3 ki\u1ebfn th\u1ee9c s\u00e2u v\u00e0 ch\u00ednh ki\u1ebfn r\u00f5 r\u00e0ng. C\u00f2n t\u00f4i? T\u00f4i v\u1eabn l\u00e0m vi\u1ec7c v\u1edbi nh\u1eefng ph\u1ea3n x\u1ea1 c\u0169, v\u1eabn ngh\u0129 \u201cc\u00e1ch l\u00e0m tr\u01b0\u1edbc kia t\u1eebng th\u00e0nh c\u00f4ng th\u00ec gi\u1edd v\u1eabn s\u1ebd \u1ed5n\u201d.<\/div>\n<\/div>\n
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T\u00f4i th\u1ea5t b\u1ea1i. V\u00e0 \u0111\u00f3 l\u00e0 l\u00fac t\u00f4i hi\u1ec3u: Kinh nghi\u1ec7m l\u00e0 t\u00e0i s\u1ea3n, nh\u01b0ng n\u1ebfu kh\u00f4ng th\u00edch \u1ee9ng, n\u00f3 s\u1ebd th\u00e0nh r\u00e0o c\u1ea3n.<\/div>\n<\/div>\n
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T\u1eeb \u0111\u00f3, t\u00f4i b\u1eaft \u0111\u1ea7u h\u00e0nh tr\u00ecnh x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 d\u1ef1a tr\u00ean tinh th\u1ea7n Adaptation \u2013 m\u1ed9t trong ba tr\u1ee5 c\u1ed9t v\u0103n h\u00f3a c\u1ee7a Scrum (Transparency \u2013 Inspection \u2013 Adaptation). T\u00f4i kh\u00f4ng c\u00f2n \u0111\u1eb7t m\u1ee5c ti\u00eau hu\u1ea5n luy\u1ec7n theo ki\u1ec3u \u201ctruy\u1ec1n kinh nghi\u1ec7m\u201d, m\u00e0 b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c:<\/div>\n<\/div>\n
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Khuy\u1ebfn kh\u00edch k\u1ef9 s\u01b0 \u0111\u1eb7t c\u00e2u h\u1ecfi ng\u01b0\u1ee3c l\u1ea1i t\u00f4i.<\/div>\n<\/div>\n
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M\u1ed7i tu\u1ea7n t\u1ed5 ch\u1ee9c bu\u1ed5i h\u1ecdp nh\u00ecn l\u1ea1i c\u00e1c l\u1ed7i, kh\u00f4ng \u0111\u1ec3 t\u00ecm ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m, m\u00e0 \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch l\u00e0m.<\/div>\n<\/div>\n
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\u00c1p d\u1ee5ng b\u1ea3ng cam k\u1ebft c\u00e1 nh\u00e2n v\u00e0 \u0111\u00e1nh gi\u00e1 h\u00e0ng tu\u1ea7n kh\u00f4ng ph\u1ea3i \u0111\u1ec3 ch\u1ea5m \u0111i\u1ec3m \u2013 m\u00e0 \u0111\u1ec3 m\u1ed7i ng\u01b0\u1eddi t\u1ef1 \u0111i\u1ec1u ch\u1ec9nh h\u00e0nh vi.<\/div>\n<\/div>\n
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K\u1ebft qu\u1ea3? Sau 3 th\u00e1ng, \u0111i\u1ec1u t\u00f4i th\u1ea5y r\u00f5 nh\u1ea5t kh\u00f4ng ph\u1ea3i l\u00e0 \u201cnhi\u1ec1u ng\u01b0\u1eddi gi\u1ecfi h\u01a1n\u201d, m\u00e0 l\u00e0 tinh th\u1ea7n h\u1ecdc h\u1ecfi v\u00e0 ph\u1ea3n h\u1ed3i tr\u1edf th\u00e0nh th\u00f3i quen trong \u0111\u1ed9i ng\u0169. Nh\u1eefng k\u1ef9 s\u01b0 tr\u1ebb t\u1eebng ng\u1ea1i l\u00ean ti\u1ebfng, gi\u1edd \u0111\u00e3 d\u00e1m ph\u1ea3n bi\u1ec7n. Nh\u1eefng ng\u01b0\u1eddi d\u00e0y d\u1ea1n b\u1eaft \u0111\u1ea7u \u0111\u1eb7t l\u1ea1i c\u00e2u h\u1ecfi: \u201cM\u00ecnh c\u00f3 th\u1ec3 l\u00e0m t\u1ed1t h\u01a1n \u1edf \u0111\u00e2u?\u201d<\/div>\n<\/div>\n
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Adaptation kh\u00f4ng ph\u1ea3i l\u00e0 k\u1ef9 n\u0103ng \u2013 m\u00e0 l\u00e0 m\u1ed9t th\u00e1i \u0111\u1ed9 s\u1ed1ng v\u00e0 l\u00e0m vi\u1ec7c. Trong ng\u00e0nh t\u01b0 v\u1ea5n x\u00e2y d\u1ef1ng, n\u01a1i m\u1ecdi th\u1ee9 thay \u0111\u1ed5i t\u1eebng ng\u00e0y, \u0111\u00e2y ch\u00ednh l\u00e0 gi\u00e1 tr\u1ecb gi\u1eef ch\u00fang t\u00f4i \u0111i xa c\u00f9ng kh\u00e1ch h\u00e0ng.<\/div>\n<\/div>\n
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B\u1ea1n \u0111\u00e3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c \u0111\u1ed9i ng\u0169 c\u00f3 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng ch\u01b0a?<\/div>\n
\u2014<\/div>\n
VNDC \u2013 T\u01b0 v\u1ea5n gi\u00e1m s\u00e1t v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n.<\/div>\n
Ch\u00fang t\u00f4i kh\u00f4ng ch\u1ec9 gi\u1ecfi chuy\u00ean m\u00f4n, m\u00e0 c\u00f2n li\u00ean t\u1ee5c th\u00edch nghi \u0111\u1ec3 d\u1eabn \u0111\u1ea7u.<\/div>\n<\/div>\n
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“B\u1ea1n c\u00f3 bao gi\u1edd g\u1eb7p l\u1ea1i m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169… v\u00e0 nh\u1eadn ra m\u00ecnh m\u1edbi l\u00e0 ng\u01b0\u1eddi c\u1ea7n thay \u0111\u1ed5i?” T\u00f4i \u0111\u00e3 c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m nh\u01b0 th\u1ebf. M\u1ed9t b\u00e0i h\u1ecdc s\u00e2u s\u1eafc, gi\u00fap t\u00f4i nh\u00ecn l\u1ea1i c\u00e1ch m\u00ecnh l\u00e0m ngh\u1ec1 \u2013 v\u00e0 b\u1eaft \u0111\u1ea7u l\u1ea1i v\u1edbi t\u01b0 duy ho\u00e0n to\u00e0n kh\u00e1c. C\u00e2u chuy\u1ec7n d\u01b0\u1edbi […]<\/p>","protected":false},"author":2,"featured_media":6893,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc"],"_links":{"self":[{"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/posts\/7039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/comments?post=7039"}],"version-history":[{"count":1,"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/posts\/7039\/revisions"}],"predecessor-version":[{"id":7040,"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/posts\/7039\/revisions\/7040"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/media\/6893"}],"wp:attachment":[{"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/media?parent=7039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/categories?post=7039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vndc.com.vn\/en\/wp-json\/wp\/v2\/tags?post=7039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}